Parkify Terms of Service

Effective Date: April 11, 2026

These Terms of Service (“Terms”) govern your access to and use of the Parkify website, mobile applications, and related services (collectively, the “Platform”). By creating an account, accessing the Platform, or using the Platform to browse, request, register, reserve, book, rent, pay for, or otherwise interact with activities, programs, memberships, permits, facility rentals, and other services offered through the Platform, you agree to these Terms and acknowledge the Parkify Privacy Policy. If you do not agree to these Terms, do not use the Platform.

1. The Platform

Parkify provides a software platform that allows individuals to discover, request, reserve, register for, and pay for programs, activities, memberships, permits, facility rentals, and other services offered by cities, park districts, recreation departments, and other organizations using the Platform (each, a “Provider”). Parkify is a technology provider and payment facilitator. Unless expressly stated otherwise, Parkify does not own, operate, manage, sponsor, control, or provide the underlying programs, rentals, facilities, permits, memberships, or other services made available by a Provider. Each booking, registration, rental, permit, membership, or other transaction you complete through the Platform is between you and the applicable Provider. Parkify does not charge users a fee merely to create an account or access the Platform. However, when you use the Platform to book, register for, reserve, rent, or purchase a Provider offering, transaction-related charges may apply. These charges may include Provider-imposed fees, taxes, deposits, payment processing fees, convenience fees, returned payment fees, check-related fees, and other transaction-specific charges disclosed to you before you complete checkout.

2. Eligibility and Account Registration

You may be required to create an account to access certain features of the Platform. You agree to provide accurate, current, and complete information and to keep that information updated. You are responsible for:

maintaining the confidentiality of your login credentials
all activity that occurs under your account; and
promptly notifying Parkify of any unauthorized use of your account.

If you create an account, make a purchase, complete a booking, or accept terms on behalf of another person, including a minor, family member, participant, organization, or household member, you represent that you are authorized to do so. If you create an account for yourself, you represent that you are at least 18 years old or otherwise legally authorized to enter into these Terms. If you are under 18, a parent or legal guardian must create the account, accept these Terms, and complete transactions on your behalf. Parkify may suspend or terminate your account, refuse service, or cancel transactions if information provided is inaccurate, incomplete, misleading, or cannot be verified.

3. Provider Terms, Rules, and Local Policies

Each Provider may impose its own rules, policies, eligibility requirements, participation requirements, permit conditions, facility rules, cancellation policies, refund policies, waivers, usage restrictions, conduct requirements, deadlines, and other terms applicable to its offerings. By using the Platform and completing a transaction, you agree that your transaction is also subject to the applicable Provider’s rules and policies as presented on the listing, during checkout, in related forms or waivers, or otherwise communicated by the Provider. If there is a conflict between these Terms and a Provider’s specific operational rules for a particular program, rental, permit, membership, or facility, the Provider’s specific rules will control with respect to that program, rental, permit, membership, or facility, except that these Terms will continue to govern your relationship with Parkify and your use of the Platform.

4. Bookings, Registrations, Requests, and Reservations

Availability for activities, facilities, rentals, memberships, permits, and services is determined by the applicable Provider and may change at any time. Submitting a request or completing checkout does not guarantee final approval where Provider approval is required. Some transactions may remain pending until reviewed, approved, confirmed, or processed by the Provider. Providers may reject, revoke, modify, reschedule, suspend, or cancel bookings, rentals, permits, registrations, or memberships due to eligibility issues, inaccurate information, policy violations, safety concerns, capacity limits, operational needs, weather, emergency conditions, maintenance issues, or other reasons permitted by their policies. You are responsible for reviewing all details of your requested or completed transaction, including the selected Provider, date, time, location, participant information, fee details, and any applicable Provider rules before submitting your transaction.

5. Payments and Transactions

5.1 Authorization to Charge

By completing a transaction through the Platform, you authorize Parkify and its payment processors to charge your selected payment method for the amounts you authorize in connection with the applicable Provider offering, including any applicable:

program fees
registration fees
rental fees
permit fees
membership fees
deposits
taxes
payment processing fees, convenience fees, returned payment fees, or check-related fees, if disclosed; and
other transaction-specific charges disclosed to you before you complete checkout.

Parkify does not charge a fee merely to create an account or access the Platform. Charges apply only if you choose to complete a transaction through the Platform. Fees, charges, taxes, and other transaction amounts may change at any time without notice before you submit your transaction. After you submit a transaction, no additional amount will be charged unless separately disclosed to you, authorized by you, or permitted under the applicable Provider’s policies, such as deposits, balances due, approved add-ons, damage charges, late fees, returned payment fees, or other authorized amounts. You also authorize any partial captures, split charges, subsequent authorized charges, or additional charges arising from your transaction where clearly disclosed by the Provider or otherwise permitted under the applicable Provider’s policies, such as deposits, balances due, approved add-ons, damage charges, late fees, returned payment fees, or other authorized amounts.

5.2 Provider as Merchant of Record

The applicable Provider is the merchant of record for your transaction unless expressly stated otherwise. Parkify facilitates payment processing on behalf of the Provider but does not provide the underlying service, program, facility, membership, permit, or rental.

5.3 Payment Method Verification

You represent that you are authorized to use the payment method you provide and that all payment information submitted is accurate and complete. Parkify and its payment processors may verify your payment method, including by sending temporary authorization requests or similar verification transactions that are not final charges. If your payment method cannot be verified, is declined, is reversed, or otherwise fails, Parkify or the Provider may cancel, reject, suspend, or revoke the related transaction.

5.4 Pricing Errors and Billing Corrections

Parkify and Providers reserve the right to correct any pricing, calculation, clerical, billing, typographical, or similar error, even after a transaction has been submitted or processed. Where appropriate, Parkify or the Provider may cancel a transaction and issue a refund or request payment of the correct amount.

5.5 Recurring Charges

If you enroll through the Platform in a Provider offering that includes recurring charges, such as a membership, installment plan, subscription, or recurring program, you authorize Parkify and its payment processors to charge your payment method on the schedule disclosed at the time of enrollment. Recurring charges will continue until canceled in accordance with the applicable Provider’s rules and policies and any cancellation rights disclosed at enrollment. For California consumers, to the extent a Provider offering processed through the Platform constitutes an automatic renewal or continuous service under applicable law, the material recurring-charge terms will be presented clearly and conspicuously before enrollment, affirmative consent will be obtained before charging, an acknowledgment that can be retained will be provided, and any legally required cancellation method will be made available.

5.6 Failed Payments and Collections

If any charge is declined, returned, disputed, reversed, or unpaid, Parkify or the Provider may suspend or cancel the related registration, booking, permit, membership, or reservation and may require an alternate payment method before allowing further use of the Platform or Provider services. You remain responsible for amounts you owe in connection with your transaction.

6. Refunds, Cancellations, No-Shows, and Credits

Refunds, cancellation rights, transfer rights, credits, make-ups, rescheduling rights, no-show rules, and related remedies are determined by the applicable Provider, not Parkify, unless expressly stated otherwise. By completing a booking, registration, permit request, membership enrollment, or reservation, you agree to the applicable Provider’s policies regarding refunds, cancellations, no-shows, credits, waitlists, deadlines, transfers, and rescheduling. Parkify is not responsible for a Provider’s refusal to issue a refund, credit, transfer, or rescheduling accommodation in accordance with the Provider’s policies.

7. Electronic Communications and Records

By using the Platform, you consent to receive electronic communications from Parkify and, where applicable, from Providers through the Platform, by email, text message, in-app notification, or other electronic means permitted by law. These communications may include:

account notices
receipts
confirmations
reminders
operational messages
transaction-related notices; and
legal notices.

You agree that electronic communications and records satisfy any legal requirement that such communications be in writing.

8. License and Acceptable Use

Subject to these Terms, Parkify grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for your personal, lawful, and non-commercial use. You may not:

use the Platform in violation of any law or regulation
impersonate any person or entity or submit false or misleading information
interfere with or disrupt the Platform or its security
attempt to gain unauthorized access to accounts, systems, or data
scrape, copy, harvest, crawl, index, reproduce, distribute, or exploit Platform content or data except as permitted by law or with Parkify’s written permission
use bots, scripts, or automated means to access or interact with the Platform in an unauthorized manner
use the Platform to commit fraud or facilitate chargeback abuse
upload or transmit malicious code, viruses, or harmful material; or
use the Platform in any way that could harm Parkify, a Provider, or another user.

Parkify may investigate violations and may suspend or terminate access to the Platform at any time for actual or suspected misuse, fraud, policy violations, unlawful conduct, or risk to Parkify, a Provider, users, or third parties.

9. User Content and Submitted Information

If you submit, upload, post, transmit, or otherwise provide information, forms, photos, documents, comments, applications, or other content through the Platform, you represent that:

you have the right to provide that content
the content is accurate to the best of your knowledge
the content does not violate any law or third-party right; and
Parkify and the applicable Provider may use that content as needed to operate the Platform, process your request, complete your transaction, provide support, comply with legal obligations, and enforce applicable policies.

You grant Parkify a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and use such content solely for those purposes.

10. Privacy

Your use of the Platform is also subject to the Parkify Privacy Policy, which is incorporated into these Terms by reference. In addition, a Provider may have its own privacy notice, public-records obligations, or other legal obligations governing how it handles information related to its programs, services, permits, memberships, or facilities.

11. Third-Party Services

The Platform may rely on or integrate with third-party services, including payment processors, mapping tools, messaging providers, identity verification tools, or other service providers. Parkify is not responsible for third-party services except to the extent required by law. Your use of certain third-party features may also be subject to separate third-party terms.

12. Provider-Managed Support and Transaction Issues

All questions regarding the underlying program, rental, permit, facility, schedule, eligibility, waitlist status, cancellation, refund, no-show treatment, access rules, service delivery, participation, and other transaction-related issues must be directed to the applicable Provider. Providers, not Parkify, are responsible for customer service relating to their offerings, including booking changes, cancellations, refunds, credits, facility access, and operational questions. Parkify does not provide end-user customer support for Provider offerings and is not responsible for Provider decisions regarding approval, eligibility, scheduling, cancellation, refunds, credits, participation, or access. Parkify may maintain limited contact channels for legal notices, privacy requests, complaints regarding the Platform itself, and other matters required by law.

13. Intellectual Property

The Platform, including its software, design, layout, text, graphics, trademarks, logos, and other content made available by Parkify, is owned by Parkify or its licensors and is protected by applicable intellectual property laws. Except for the limited license granted in these Terms, you receive no ownership or other rights in the Platform or Parkify content. Provider names, logos, content, and materials displayed through the Platform may be owned by the applicable Provider or other third parties.

14. Disclaimers

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARKIFY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. PARKIFY DOES NOT WARRANT THAT:

THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
ANY PROGRAM, FACILITY, RENTAL, MEMBERSHIP, OR SERVICE OFFERED BY A PROVIDER WILL BE AVAILABLE
ANY PROVIDER CONTENT WILL BE COMPLETE, ACCURATE, OR CURRENT; OR
ANY TRANSACTION WILL BE COMPLETED WITHOUT INTERRUPTION, DELAY, OR ERROR. PARKIFY IS NOT RESPONSIBLE FOR THE ACTS, OMISSIONS, SERVICES, POLICIES, CONTENT, OR DECISIONS OF ANY PROVIDER.

NOTHING IN THESE TERMS IS INTENDED TO WAIVE, LIMIT, OR DISCLAIM ANY RIGHT OR REMEDY THAT CANNOT BE WAIVED, LIMITED, OR DISCLAIMED UNDER APPLICABLE LAW.

15. Limitation of Liability

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY TO THE EXTENT SUCH EXCLUSION OR LIMITATION IS PROHIBITED BY APPLICABLE LAW. WITHOUT LIMITING THE FOREGOING, NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, WILLFUL INJURY TO THE PERSON OR PROPERTY OF ANOTHER, OR VIOLATION OF LAW TO THE EXTENT SUCH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARKIFY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS, THE PLATFORM, OR ANY TRANSACTION OR INTERACTION WITH A PROVIDER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF PARKIFY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF: 1. THE AMOUNT YOU PAID THROUGH THE PLATFORM FOR THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM; OR 2. ONE HUNDRED U.S. DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION AND EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

16. Indemnification

You agree to defend, indemnify, and hold harmless Parkify, its affiliates, and its and their respective officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, demands, actions, proceedings, investigations, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees and costs, arising out of or relating to:

your use of the Platform
your breach of these Terms
your violation of any law, regulation, or third-party right
your misuse of the Platform
any content, data, information, application, form, or material you submit through the Platform
your transactions with a Provider
your failure to comply with Provider rules, policies, waivers, permit conditions, or facility requirements; or
bodily injury, property damage, or other harm caused by you, anyone using your account, or any person for whom you make a booking, registration, or reservation.

Parkify reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with Parkify in the defense of such matter. Nothing in this Section requires you to indemnify Parkify for Parkify’s own fraud, willful misconduct, or violation of law to the extent such indemnification is prohibited by applicable law.

17. Suspension and Termination

Parkify may, at any time and without prior notice, suspend, restrict, or terminate your access to all or part of the Platform if:

you violate these Terms
you violate Provider rules or policies
you provide false, incomplete, or unverifiable information
Parkify suspects fraud, abuse, chargeback misuse, or unlawful conduct; or
suspension is reasonably necessary to protect Parkify, Providers, users, payment systems, or third parties.

Termination or suspension will not affect any rights or obligations that accrued before termination, including payment obligations, dispute obligations, indemnification obligations, and limitations of liability.

18. Arbitration Agreement; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

18.1 Agreement to Arbitrate

To the maximum extent permitted by law, you and Parkify agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, your account, any transaction processed through the Platform, or the relationship between you and Parkify, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved by final and binding individual arbitration rather than in court, except as expressly provided below. This arbitration agreement is intended to be broadly interpreted and will be governed by the Federal Arbitration Act.

18.2 Informal Resolution First

Before initiating arbitration, the party seeking relief must send the other party a written notice describing the claim and the requested relief. The parties agree to attempt in good faith to resolve the dispute informally for at least 30 days before starting arbitration. Notice to Parkify must be sent to: Parkify, Inc. [Legal Notice Address] [Legal Notice Email]

18.3 Arbitration Rules

Any arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable consumer arbitration rules then in effect, unless the parties agree otherwise. Unless prohibited by law:

the arbitration will be conducted by a single arbitrator
the arbitration may be conducted remotely, by written submissions, or at a mutually agreed location
the arbitrator will have exclusive authority to resolve disputes regarding the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court of competent jurisdiction will decide any issue regarding the enforceability of the class action waiver below or any issue that applicable law reserves for a court; and
the arbitrator may award any relief available on an individual basis under applicable law.

18.4 Exceptions and California Carveouts

Nothing in this Section prevents either party from:

bringing an individual claim in small claims court, if eligible
seeking temporary, preliminary, or injunctive relief in court to protect intellectual property, confidential information, security, or against fraud or unauthorized access; or
pursuing any claim that cannot legally be subject to mandatory arbitration.

Notwithstanding anything in these Terms to the contrary, nothing in these Terms is intended to waive, limit, or require arbitration of any claim, remedy, or form of relief that cannot be waived or compelled to arbitration under applicable law. To the extent applicable law, including California law, preserves a right to seek public injunctive relief in court, such claim may be brought in a court of competent jurisdiction on an individual basis and this arbitration agreement shall not apply to that claim to that extent. If a dispute includes both claims subject to arbitration and claims for public injunctive relief or other relief that applicable law does not permit to be waived or compelled to arbitration, the arbitrable claims shall proceed in arbitration and the non-arbitrable claims shall proceed in court, unless applicable law requires a different result.

18.5 Individual Proceedings Only; Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND PARKIFY AGREE THAT ALL DISPUTES MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, MASS, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, MASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, EXCEPT TO THE LIMITED EXTENT A WAIVER OF A PARTICULAR FORM OF RELIEF OR PROCEDURE IS PROHIBITED BY APPLICABLE LAW.

18.6 Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND PARKIFY WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE THAT IS NOT ARBITRATED.

18.7 Survival

This Section will survive termination of these Terms and your relationship with Parkify.

19. Governing Law

Except to the extent preempted by the Federal Arbitration Act or otherwise required by applicable law, these Terms are governed by the laws of the State of California, without regard to conflict of law principles. If a dispute is not subject to arbitration, the exclusive venue for that dispute will be the state or federal courts located in Alameda County, California, and you and Parkify consent to the personal jurisdiction of those courts. Nothing in these Terms is intended to deprive any consumer of any protection, remedy, or right that cannot be waived under applicable law.

20. Changes to These Terms

Parkify may update these Terms from time to time. Updated Terms will become effective when posted, unless a later effective date is stated. Your continued use of the Platform after updated Terms become effective constitutes your acceptance of the revised Terms. Parkify or a Provider may change programs, offerings, availability, prices, fees, deposits, and related transaction terms at any time before checkout, unless otherwise required by applicable law. If applicable law requires additional notice or consent for a material change, Parkify will provide such notice or obtain such consent in the manner required by law.

21. General Terms

These Terms constitute the entire agreement between you and Parkify regarding the Platform, except for any additional terms that apply to specific features, transactions, or Provider-specific workflows. If any provision of these Terms is held unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect. If any portion of Section 18 is found unenforceable as to a particular claim or remedy, that claim or remedy will be severed and the remainder of Section 18 will be enforced to the maximum extent permitted by law. Parkify’s failure to enforce any provision of these Terms will not be a waiver of that provision or any other provision. You may not assign or transfer these Terms without Parkify’s prior written consent. Parkify may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. Nothing in these Terms is intended to waive any consumer right, protection, or remedy that may not be waived under applicable law.

22. Contact Information

Parkify does not provide general end-user support for Provider offerings. For transaction-related questions or issues, you must contact the applicable Provider. Parkify may be contacted only for legal notices, privacy-related requests, complaints regarding the Platform itself, or other matters for which contact information is required by law: Parkify, Inc. 5432 Geary Blvd, Unit #550 San Francisco, CA 94121 privacy@parkifyrec.com

23. California Consumer Rights Notice

If you are a California resident, the following notice applies under California Civil Code Section 1789.3:

Provider of Service: Parkify, Inc.

Address: 5432 Geary Blvd, Unit #550, San Francisco, CA 94121

Telephone: 415-286-5028

Email: privacy@parkifyrec.com

Charges for Use of the Service: There is no fee to create, maintain, or access a Parkify account. However, if you use the Platform to book, register for, reserve, rent, or purchase a Provider offering, transaction-related charges may apply and will be disclosed before you complete the transaction. These charges may include Provider-imposed fees, taxes, deposits, payment processing fees, convenience fees, returned payment fees, check-related fees, and other transaction-specific charges associated with the purchase or reservation.

Complaint Procedures: For questions or complaints regarding a Provider offering, including refunds, cancellations, scheduling, access, or service delivery, contact the applicable Provider. For complaints regarding the Platform itself, legal notices, privacy-related requests, or further information regarding use of the Platform, you may contact Parkify using the contact information above. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834 , or by telephone at (800) 952-5210 or 711 / (800) 735-2929 (TTY) .